Part-time Receptionist/Administrator – temporary (19.5 hours p/w) | Sutton Coldfield
Hours: Tuesday and Wednesday: 07:45 – 18:30 | £12.21 per hour
Penns Personnel are looking to recruit an experienced part-time Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The shift pattern, including the days and working hours are listed below.
As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care.
Duties include:
- Call Handling – answering calls from patients, and signpost patients using the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquiries.
- Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
- Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
- Advising patients of relevant charges for private services, accepting payment and issuing receipts.
- Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
- Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times.
Requirements for the Role:
- Excellent communicator, both verbal and written, demonstrated with people at all levels and in all circumstances.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Must be proficient using Microsoft Office and when communicating by email.
- Excellent customer service skills with a helpful and friendly attitude.
Shift Pattern and days: 19.5 hours per week
Tuesday and Wednesday – 07:45- 18:30 (with one hour for lunch).
If you are available immediately and have the skills we are looking for then get in touch today!
