Penns Personnel are looking to recruit two experienced part-time Receptionist/Administrators to work within a busy GP surgery based in Sutton Coldfield. The shift patterns, including the days and working hours for each role, are listed below.
As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care.
Duties include:
- Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires.
- Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
- Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
- Advising patients of relevant charges for private services, accepting payment and issuing receipts.
- Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
- Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times.
Requirements for the Role:
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Must have proficiency in Microsoft Office/Word and with communicating by email
- Excellent customer service skills and a helpful and friendly attitude
Shift patterns and days:
Shift Pattern 1: 20.5 hours per week.
Monday – 07:45-18:30; Tuesday – 07:45 – 13:00; Thursday – 13:00-18:30
Shift Pattern 2: 25 hours per week.
Monday – 07:45-18:30; Tuesday – 13:00- 18:30; Friday – 07:45-18:30
We are looking for candidates with the flexibility to be able to offer Holiday/Sickness Cover as required.
Hourly Rate: £12.21 per hour.
