Customer Service Administrator

Our client is one of the UK’s leading wholesalers. They operate B2B supplying fabulous products, as well as seasonal Items. 

They are now seeking a competent, capable Customer Service Assistant to work in a varied, fast-paced environment acting as the first point of contact, ensuring the highest level of customer satisfaction at all times. Duties will include:-

  • Responding promptly to customer queries by providing and processing information either by telephone, electronically or face to face. 
  • Provide a consistent point of contact during office hours for all inbound calls and enquiries. 
  • Support Customers regarding orders, payments and deliveries. 
  • Build strong relationships with customers to ensure high levels of customer satisfaction and retention through delivering excellent service throughout the Customer Journey. 
  • Ensure all records are updated on CRM system (Request) at all times.
  • Book in deliveries with customers and arrange payment where necessary. 
  • Handle and resolve customer complaints in a professional manner.
  • Maintain a deep understanding of the product and speak with customers about the most relevant ranges and collections for their business needs.
  • Carry out general administrative work within the Customer Service Team. 

We are looking for someone who can start immediately and commit to end Oct/early Nov.

Hours: 9 am to 5pm with half an hour for lunch

Pay: £11 – £12 per hour

If you have some proven office based Customer Service experience, we want to hear from you asap.

Customer Service Administrator| Minworth | Temp Contract – 4 Months | £11.00 – £12.00 per hour

Make Your Application

Have questions or ready to get started? Reach out to our team for personalized assistance. We’re here to help you navigate your career journey with Penns Personnel.

0121 378 4559

info@penns.co.uk