Customer Service Administrator

Our client is one of the UK’s leading wholesalers. They operate B2B supplying fabulous products, as well as seasonal Items. 

They are now seeking a competent, capable Customer Service Assistant to work in a varied, fast-paced environment acting as the first point of contact, ensuring the highest level of customer satisfaction at all times. Duties will include:-

  • Responding promptly to customer queries by providing and processing information either by telephone, electronically or face to face. 
  • Provide a consistent point of contact during office hours for all inbound calls and enquiries. 
  • Support Customers regarding orders, payments and deliveries. 
  • Build strong relationships with customers to ensure high levels of customer satisfaction and retention through delivering excellent service throughout the Customer Journey. 
  • Ensure all records are updated on CRM system (Request) at all times.
  • Book in deliveries with customers and arrange payment where necessary. 
  • Handle and resolve customer complaints in a professional manner.
  • Maintain a deep understanding of the product and speak with customers about the most relevant ranges and collections for their business needs.
  • Carry out general administrative work within the Customer Service Team. 

We are looking for someone who can start immediately and commit to end Oct/early Nov.

Hours: 9 am to 5pm with half an hour for lunch

Pay: £11 – £12 per hour

If you have some proven office based Customer Service experience, we want to hear from you asap.

Customer Service Administrator| Minworth | Temp Contract – 4 Months | £11.00 – £12.00 per hour

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0121 378 4559