Penns Personnel are delighted to be assisting a prestigious new client in their search for a Clinic Co-ordinator to join a brand new team. We are looking for a Co-ordinator, ideally with a Clinic/NHS background, who is seeking a new opportunity to work for a great company in conjunction with the NHS. Based in superb modern offices very close to Five Ways, this is a lovely opportunity to join a forward thinking, exciting new organisation.
Your role will be to effectively manage the operations of the business, overseeing contracts by liaising with Consultants, nurses and hospitals to arrange service delivery
- Liaising with hospitals to identify requirement dates and ensuring appropriate staff are available.
- Confirming arrangements with hospitals, Consultants and Nurses for future work
- Booking travel for Clinical Staff, paying attention to locations/distances and working with policy
- Maintaining a record of availability for all Clinical Staff
- working with Clinical Support Team to identify suitable members of Clinical Staff for contracts
- Building and maintaining strong relationships with key customers to ensure customer satisfaction.
- Administration including booking patient appointments, sending confirmation letters and carrying out call confirmations
- Monitoring patient outcomes and ensuring appropriate follow up where required including processing test results
- Supporting the Operations Manager to implement service improvements
- Occasionally taking part in the on-call telephone rota over weekends and evenings
Skills and Experience
- Professional customer service approach
- Excellent communication skills and a great telephone manner
- Methodical and systematic
- Able to communicate at all levels
- Attention to detail
- organised and efficient with excellent planning and prioritising skills.
- Exceptional IT skills
- Healthcare background and knowledge of medical terminology is desirable
This is a great opportunity to work in a lovely environment, with like minded genuine, hardworking people. We want to hear from you asap.