Tel: 0121 378 4559

Membership Administrator

We are recruiting for a Membership Administrator to join our client based in the outskirts of Sutton Coldfield. 

Our client offer their members a wide range of support and benefits, and the successful candidate will be the main point of contact for members enquiring about the support and benefits they can access. 

The Role:

  • Having a good understanding of the benefits and support that are on offer to each member

  • Keeping the company database updated with accurate records

  • Main point of contact for dealing with enquiries coming into the membership department and effectively assist with any questions

  • Ensuring the annual subscription payments are processed within the deadline

  • Handling daily correspondence and dealing with mail shots 

  • Taking meeting minutes

  • Liaise with various departments both internally and externally regarding membership benefits 

  • Handling the members documentation and ensuring all paperwork is correct

  • Providing statistical reports when needed

  • Act as the main point of contact for members enquiring about Business Relationship Officer support including arranging meetings and travel.

  • Ensure members have all documentation prior to meetings and updating CRM system with minutes. 

  • Assist in the CRM functionality to ensure member data is accurate so that Member engagement can be managed effectively

  • Produce Membership statistics/reports from CRM when requested

The Benefits:

  • Excellent pension package

  • Membership of private healthcare and insurance

  • On site free parking

  • Highly regarding company with fantastic reputation

The Hours & Salary:

9am - 5pm with 1 hour lunch (35 hours per week)

Competitive salary (£16,900K - £17,600) PA

Essentials:

  • Access to your own vehicle (due to location of client)

  • Strong customer service background

  • Previous customer service environment 

  • Ability to manage own workload effectively 

  • Highly organised with good attention to detail

  • Ability to communicate with people at all levels

Type:
Permanent
Location:
Sutton Coldfield
Salary:
£16900 - £17600 per annum
Reference:
PP0012