We are recruiting for a Membership Administrator to join our client based in the outskirts of Sutton Coldfield.
Our client offer their members a wide range of support and benefits, and the successful candidate will be the main point of contact for members enquiring about the support and benefits they can access.
Having a good understanding of the benefits and support that are on offer to each member
Keeping the company database updated with accurate records
Main point of contact for dealing with enquiries coming into the membership department and effectively assist with any questions
Ensuring the annual subscription payments are processed within the deadline
Handling daily correspondence and dealing with mail shots
Taking meeting minutes
Liaise with various departments both internally and externally regarding membership benefits
Handling the members documentation and ensuring all paperwork is correct
Providing statistical reports when needed
Act as the main point of contact for members enquiring about Business Relationship Officer support including arranging meetings and travel.
Ensure members have all documentation prior to meetings and updating CRM system with minutes.
Assist in the CRM functionality to ensure member data is accurate so that Member engagement can be managed effectively
Produce Membership statistics/reports from CRM when requested
Excellent pension package
Membership of private healthcare and insurance
On site free parking
Highly regarding company with fantastic reputation
The Hours & Salary:
9am - 5pm with 1 hour lunch (35 hours per week)
Competitive salary (£17.5k - £18k) PA
Access to your own vehicle (due to location of client)
Strong customer service background
Previous customer service environment
Ability to manage own workload effectively
Highly organised with good attention to detail
Ability to communicate with people at all levels