Tel: 0121 378 4559


We are recruiting for a Membership Administrator to join our client based in the outskirts of Sutton Coldfield.

Our client offer their members a wide range of support and benefits, and the successful candidate will be the main point of contact for members enquiring about the support and benefits they can access.

The Role:

Ÿ  Having a good understanding of the benefits and support that are on offer to each member

Ÿ  Keeping the company database updated with accurate records

Ÿ  Main point of contact for dealing with enquiries coming into the membership department and effectively assist with any questions

Ÿ  Ensuring the annual subscription payments are processed within the deadline

Ÿ  Handling daily correspondence and dealing with mail shots

Ÿ  Taking meeting minutes

Ÿ  Liaise with various departments both internally and externally regarding membership benefits

Ÿ  Handling the members documentation and ensuring all paperwork is correct

Ÿ  Providing statistical reports when needed

Ÿ  Act as the main point of contact for members enquiring about Business Relationship Officer support including arranging meetings and travel.

Ÿ  Ensure members have all documentation prior to meetings and updating CRM system with minutes.

Ÿ  Assist in the CRM functionality to ensure member data is accurate so that Member engagement can be managed effectively

Ÿ  Produce Membership statistics/reports from CRM when requested


The Benefits:

Ÿ  Excellent pension package

Ÿ  Membership of private healthcare and insurance

Ÿ  On site free parking

Ÿ  Highly regarding company with fantastic reputation

The Hours & Salary:

9am - 5pm with 1 hour lunch (35 hours per week)

Competitive salary (£17.5k - £18k) PA


Ÿ  Access to your own vehicle (due to location of client)

Ÿ  Strong customer service background

Ÿ  Previous customer service environment

Ÿ  Ability to manage own workload effectively

Ÿ  Highly organised with good attention to detail

Ÿ  Ability to communicate with people at all levels

Sutton Coldfield
£17000 - £18500 per annum