Tel: 0121 378 4559

Customer Service Advisor


Penns Personnel are recruiting for a Customer Service Advisor to join a well established, prestigious organisation based in Birmingham. 

The Job Role

Working as part of a highly motivated, friendly team. Duties will include:

  • Processing customer orders onto the database from incoming and outgoing calls made from the contact centre via calls and emails 

  • Ensuring all transactions are completed within a set time scale

  • Handling sales orders and ensuring the call quality standard is met on every call.

  • Carry out requests received from internal customers and other departments

  • Act as an advisor to all other departments with regards to Consumer Sales enquiries

Key Responsibilities

Handle all types of calls including inbound and outbound.

  • Handle sales orders face to face via the ticket office counter ensuring that your cash/till balances at the end of the day.

  • Ensure that you are compliant with the Data Protection Act at all times by ensuring that you are speaking to the right customer.

  • Follow calls scripts at all times.

  • Update customer records onto the system accurately.

  • Ensure all tasks are completed within set time scales and relevant processes are adhered to.

The Hours - 35 hours per week (9am to 5pm), which will include working Saturdays (three out of four with a day off in the week) so you will need to be flexible. 

Salary : £17,290 per annum (£9.50 per hour)

Do not miss out on this fantastic opportunity! Send your CV today – we want to hear from you.

£17290 per annum