Tel: 0121 378 4559

Customer Service Advisor

We are recruiting for a lively, busy customer service centre based in Coleshill. If you are passionate about customer service and resolving problems for customers this is the role for you! These roles are temporary and will commence at the end of September for 3 - 4 months. Full time and part time hours are available.

The Role

  • Handle customer queries via the telephone in a prompt and professional manner

  • Deal with issues relating to orders, deliveries and on line problems

  • Handle customer refunds and return requests

  • Dealing with and logging complaints.

The Ideal Candidate

  • You MUSThave previous customer service/call centre experience for this role

  • Must be confident dealing with customers over the telephone and able to handle their queries in a polite and professional manner

  • Must be confident using computer systems and able to navigate around new systems quickly and efficiently. 

  • Able to use split screen system and be comfortable navigating spreadsheets. 

  • Ability to multitask and remain calm under pressure 

  • Fast learner and able to handle the demands of the business

Shifts Available are:

9 – 5.30 Mon to Friday

11.30 to 8pm Mon to Fri

2pm – 8pm Mon to Fri

Sat 8.45 – 12.45 and Sun 9.45 – 1.45 (8 hours)

The Benefits

Possible permanent role for the right candidate

Onsite secure parking

Nice modern office environment 

£8 per hour