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Consumer Sales Advisor

Penns Personnel are recruiting for a Customer Sales Advisor to join a well established, prestigious organisation based in Birmingham. 

 

 

The Job Role

 

Working as part of a highly motivated, friendly  team. Duties will include:

 

·         Processing customer orders onto the database from incoming and outgoing calls made from the contact centre via calls and emails

·         Ensuring all transactions are completed within a set time scale

·         Handling sales orders and ensuring the call quality standard is met on every call.

·         Carry out requests received from internal customers and other departments

·         Act as an advisor to all other departments with regards to Consumer Sales enquiries

 

Key Responsibilities

Handle all types of calls including inbound and outbound.

  • Handle sales orders face to face via the ticket office counter ensuring that your cash/till balances at the end of the day.
  • Ensure that you are compliant with the Data Protection Act at all times by ensuring that you are speaking to the right customer.
  • Follow calls scripts at all times.
  • Update customer records onto the system accurately.
  • Ensure all tasks are completed within set time scales and relevant processes are adhered to.

 

 

The Hours -  35 hours per week (9am to 5pm), which will include working match day Saturdays (with a day off in the week) so you will need to be flexible.  Initially approx twice a month.

 

The hours are as follows on a two week rota: 3 days in the office and 2 days from home week 1 and 3 days from home and 2 days in the office week 2

 

Salary : £17,290 per annum (£9.50 per hour)

 

Do not miss out on this fantastic opportunity! Send your CV today – we want to hear from you.

Type:
Permanent
Location:
Birmingham
Salary:
£17000 - £17290 per annum
Reference:
00035