Tel: 0121 378 4559

Senior Receptionist/Supervisor - Mat Cover

Senior Receptionist (Assisting Reception Manager) | Sutton Coldfield | Full or Part Time Hours Available - must include 8.00 am - 6.30pm Thurs & Friday | Maternity Cover | £12.92 per Hour

Penns Personnel are looking to recruit an experienced senior receptionist ideally with some supervisory experience to work within a busy GP surgery based in Sutton Coldfield.  This role is covering Maternity leave. 

  • Proficient with EMIS and all aspects of General Practice Reception. 

  • This post will ideally suit a senior receptionist or an experienced receptionist of 1+more years in General Practice. 

Main duties of the job 

  • Emails responses and actions for all emails received on practice and personal work emails.

  • Pathology Allocating unmatched - daily 

  • 111 Calls allocation 

  • GP2GP following registrations, records to be filed 

  • Adding all clinical staff appointments on EMIS at least 6 weeks in advance 

  • Reception Staff Rota Weekly 

  • Staff emergency absences and cover 

  • Signing off all overtime sheets 

  • PCSE stock ordering 

  • Training newer staff 

  • Telephone platform Surgery Connect Manage most effective monitoring and usage.

  • Other administrative duties as required and agreed with the Reception Manager and Practice Manager 

Essential Experience

  • Minimum of 1+ years of experience as a receptionist in a NHS GP practice 

  • Proven experience in a senior or supervisory role, demonstrating leadership and team management abilities. 

  • Excellent interpersonal and communication skills, with the ability to interact effectively with patients, colleagues, and external stakeholders. 

  • Strong organizational skills and the ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. 

  • Proficiency in using practice management software, electronic medical records (EMR), and other relevant computer systems. 

  • Sound knowledge of medical terminology, procedures, and protocols related to general practice. 

  • Attention to detail and accuracy in handling patient records and administrative tasks. 

  • Ability to handle sensitive and confidential information with integrity and discretion. 

  • Demonstrated commitment to providing excellent customer service, with a patient-centred approach. 

  • Empathy, patience, and the ability to handle difficult or emotional situations with professionalism. 

  • Strong problem-solving skills, with the ability to resolve patient complaints or issues effectively. 

  • Hours and rate of Pay

    Full time -  8.00 – 6.30pm 4 days a week (must include Thursday & Friday) remaining 2 days can be flexible to the right candidate. This would make 38 hours


    Part time would need to be 8.00 – 6.30pm Thursday & Friday & the remaining hours negotiable.

    Hourly Rate: £12.92 per hour.

    The role is temp to permanent. For 1 year senior receptionist to cover maternity leave, then moving to permanent as an experienced receptionist.

    If you are interested in this role and have the essential experience – we want to hear from you asap. This is an exiting opportunity to work in a friendly, forward thinking and well reputed GP Surgery.


    Protecting rigorously the confidentiality of all medical information handled during the course of all duties at the Surgery. 

    Disclosure and Barring Service Check 

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sutton Coldfield
£12 - £12 per hour