Receptionist / Administrator

Penns Personnel are looking to recruit an experienced Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The position is for 20 – 40 per week Mon – Fri (with flexibility). Full time hours are also available. This is a temporary position for up to six months, to start as soon as possible. 

This is a busy role whereby the team deal with in excess of 3,500 calls per week. 


  • Organise and co-ordinate surgery appointments
  • Process hospital referrals, and update medical records. 
  • Call handling general enquiries to assist the doctors in the provision of accessible, effective and high quality medical services. 
  • To provide a courteous, confidential and sympathetic reception service to patients and visitors. 
  • To ensure that clinical appointments are used as efficiently as practicable.
  • To maintain computerised/manual medical records and produce repeat prescriptions. 
  • Ensuring patients who need urgent consultation are seen as soon as practicable and in accordance with Practice Policy. 
  • Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms
  • Accepting requests for home visits and ambulance transportation
  • Checking consulting rooms at the end of each surgery and ensuring their readiness for next session.

Requirements for the Role

  • Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Good level of education to GCSE standard or equivalent 


Use of clinical system software e.g. EMIS Web Previous NHS experience ideally within a GP setting 


P/T (20 – 30) hours per week 


Full time (up to 40 hrs) to cover the following daily shifts:

8.15 am – 12 midday (3.75 hours) and 12.45 pm to 6.45pm (5 hours)

Holiday / Sickness Cover as required

Hourly Rate : £11- £12 per hour.

Receptionist/Administrator | Sutton Coldfield | 20 – 40 hours per week between 8.15 am – 12 midday and 12.45 pm – 6.45pm

Make Your Application

Have questions or ready to get started? Reach out to our team for personalized assistance. We’re here to help you navigate your career journey with Penns Personnel.

0121 378 4559