Customer Service Administrator – Ongoing Temp

Penns Personnel are recruiting for a highly successful and valued client based in the centre of Sutton Coldfield.  We have three positions ( two within the Grant Assessment Team and one within the Emergency Fuel Team) to join a friendly, supportive team.


·      Providing  assistance to applicants applying for assistance with their utility bills. 

·      Receiving and handling telephone calls from applicants and other external contacts, handling or transferring them to the appropriate person.

·      Ensuring information is completed accurately and quickly, whilst providing excellent customer service.

·      Providing information by telephone and in writing for organisations and applicants regarding individual queries, application processes, grants for organisations and dispatch of relevant application forms.

·      Entering data and accurately recording all information taken from paper application forms onto bespoke database.

·      Maintaining statistical data as required, recording relevant information and keeping other team members informed on current numbers of applications/budgets/average grants etc. Monitoring applications received and providing data to authorised external agencies.

·      Ordering household items from designated suppliers for safe delivery to clients, liaising as requested with clients or their representatives.

·      For the Emergency Fuel role you will respond efficiently to email queries regarding fuel vouchers and new partner set-ups. You will also accurately complete daily reports on Excel ensuring voucher requests are issued promptly.


·         Relevant experience in an administrative or customer service role.

·         Experience with and strong knowledge of Microsoft packages, particularly Outlook, Word and Excel.


·      Good attention to detail with the ability to adapt to using new IT systems.

·      Empathy and compassion based on life skills with a genuine understanding of vulnerable people in financial crisis or hardship.

·      Good organisational and interpersonal skills.

Hours :  9 – 5 Monday to Friday with half and hour lunch

Rate :    £9.90 per hour

Contract : Initially 8 weeks with a view to extending further

Office based with some flexibility to work partly from home after training.

Start Date :  Immediate

Type: Temporary | Location: Sutton Coldfield | Salary: £9 per hour

Make Your Application

Have questions or ready to get started? Reach out to our team for personalized assistance. We’re here to help you navigate your career journey with Penns Personnel.

0121 378 4559